Sales Hotline: +91-11-45641144
SitemapContact Us
Zed-Axis Technologies
About Us
eBusiness Solutions
Portfolio
Case Studies
Our Clients
Blog
Career
web design news
latest information technology news
About Us > Press Releases latest information technology news
Information technology news
Information technology news
About Us
Our Clients
Our Portfolio
Subscribe to Newsletter
Custom Software Development Company India
Custom Software Development Company India
Custom Software Development Company India
Custom Software Development Company India
Valid HTML 4.01 TransitionalValid CSS!Protected by Copyscape DMCA Plagiarism Scanner
Information technology news
Software development news
Software development news Information technology news
 
Zed-Axis Technologies Coins its Flagship After-Sales Service Management Solution as Zed-Service™, Launches a Dedicated Information Site for Zed-Service™

Monday, May 24, 2010 New Delhi

Zed-Axis Technologies, a New Delhi, India based Software Development Company is delighted to announce the release of their tried and tested After-Sales Service Management Solution as a product named Zed-Service™

Zed-Axis Technologies, a Software Development Company based out of New Delhi, India, is delighted to announce the release of their established and running Service Management Solution as a product under the name Zed-Service™ (www.zed-service.in). The decision to make the system a robust product emerged from the immense success it has achieved over the last 5-6 years. With the wide and warm acceptance of the system in streamlining post-sales service operations in sectors like Mobile Telecommunications, Consumer Durables, Home Appliances, Wellness Products and Sanitaryware, Zed-Axis identifies this solution as core critical and a must have for all those industry verticals where after-sales service and support is business critical.

Zed-Service™ is an intelligent post-sales service automation software that maximizes efficiency, increases customer satisfaction and remarkably reduces the service operations cost. Currently, operational across more than 2000 service centers, the system has an installed base comprising of more than 12 medium to large companies, handling more than 0.5 million service calls per month. Mr. Joydeep Kalra, Executive Director, Zed-Axis Technologies speaks on this, ?Our system has been used by some of the Global companies in the industry, and considering the immense response from the market, we envision getting a manifold increase in our customer base.?

Mr. Rakesh Goel, the CTO of Zed-Axis counts the advantages of Zed-Service, ?Our system has been substantial in controlling the TAT of service centers and engineers, thereby maximizing engineer?s productivity. The real-time monitoring of calls and inventory consumption, and end-to-end part and service claim management are the key features that have helped businesses spruce up their post-sales business processes into profitable post-sales processes.? When asked about the industry verticals where their product can offer its merit, he adds, ?Every product that sells in the market and requires service, whether it is an in-warranty or out-of-warranty repair, needs a streamlined and automated process. Our system holds relevance in all such domains - like Mobile Telecommunications, Home appliances, Wellness products, Computer Hardware and Networking, Computer Peripherals, Electrical & Electronics, Engineering Automobile, Consumables and medical equipment to name a few.?

The unveiling of Zed-Service™ as a standard product has already created a buzz among mid-size manufacturers as well as companies providing dedicated repair and service solutions. Mr. Joydeep Kalra exclaims, ?Our clients are the testimony to the reduced TAT and service costs Zed-Service™ is capable to bring in the after-sales service and repair cycle. Our customers have experienced extraordinary benefits in the form of fast TAT, better product performance and gap analysis, reduced service & parts claim pilferage and higher customer satisfaction.?

The POWER behind Zed-Service™

Zed-Service™ is a flagship Business Solution by Zed-Axis Technologies Pvt. Ltd. for automating After Sales Service Operations. Zed-Axis is a New Delhi based Microsoft Partner Software Development Company. Having a decade plus of experience and certified competencies in the field of Custom Development, Business Intelligence, Mobility & Data Management Solutions, Zed-Axis has a proven track record of designing, developing, deploying and maintaining end-to-end Business Critical Software Solutions for companies ranging from Start-ups to Fortune 500. Zed-Axis adheres to industry best practices and is ISO 9001:2008 Certified & a NASSCOM member company. For details about Zed-Service™ please visit www.zed-service.in

Software development news
 
Testimonials  

  ...more
Request a Quote  
 
Contact Us  
contact@zed-axis.comskype:zed-axis
contact@zed-axis.com
skype:zed-axis
 
  latest information technology news  
Outsource Web Design India
Custom Software Development Company India | Outsource Software Development India | Outsource Web Design India | Offshore Software Development India | Custom Application Software Development India | Dot Net Application Development India | Custom CRM Software Solution India | Graphic Design Company India | Ecommerce Web Site Development India | Professional Web Development India | Outsourcing It Services India