Simply launching the best product in the market would not earn long-term benefits for the manufacturer. In order to achieve recognition for its products, a manufacturer need necessarily offer a strong post-sales support to the end-customers. This may include AMC support, Query handling on IVR Calls, 24*7 email support, online repair management applications etc.

Online Repair Management System is lately being used by manufacturers who prefer an automated and streamlined way to measure the repair turn-around time. It often gets difficult to find a system that offers optimum functionality and meets all business needs. In this blog, we would list few must-have elements to look for in a Repair Management Software / Application.

In the severe economic times, when the business is limited and expenses surmount, entrepreneurs look for ways to save money at every sales step. In the process, they focus all their energies on getting more business to maximize ROI. This is but half-truth.

Controlling inventory and spare parts with diversified manufacturing units and its regional & central warehouses, often becomes one of the measures in yielding returns. This is because after-sales business processes stock maintenance; repair management and account management are often managed by sales team, product line management and repair centers and not by the OEMs alone.

Selling goods in multiple channels means dealing with multi-channel inventory planning. It may at first sound exaggerated, but how well you plan and manage your inventory often determines your customer service level and profits. Right since the multichannel distribution was in its infancy, to a situation called NOW where it is the very need of the product-based companies, the guru mantra of inventory management has been just one: Streamlining and Managing Inventory.