Latest Blog Postings

Why do you need a Customer Service Software?

2012-01-23T15:57:00.0000000+05:30

You might be asking this question many a time to your service team members and still remaining puzzled, looking for an answer which you may buy and move forward. Situation looks bizarre but it is the truth. While your team members may not be wholly responsible, there are common industry perceptions and convictions which prevail over their mind and ultimately make them indecisive. Some of them which most of us can recall in a flash of moments include service is a liability, service is an unwanted cost center, service should be a profit center, service is a neglected function, service professionals are not at par with the sales professionals, service is the last priority, service should not be offered to the customers, so on and so forth..

The question again remains the same: “Why do you need a Customer Service Software?” My Dear friends, service is service and it is an integral part of any product offering. So putting it in simple terms, where these is a product, there is customer service and when there is customer service, it is pertinent to have a customer service process and therefore in order to implement, track and control the customer service process you need a customer service software.

All Customers really want is a Simple and Quick Solution to their Problem

2011-10-19T18:13:00.0000000+05:30

With several companies coming in with similar kind of products and services, it gets difficult for them to mark a distinctive place. One surest way of making a niche is to offer excellent customer service, right? Sure it is. Only if we understand well what constitutes excellent customer service and where do we draw a line.

Today, customers just require to be heard properly and their problems resolved in time. If you can create that feeling, your customers would stay with you for long and also be your brand champions. Stop trying to delight your customers by thousand different obsessive ways. It may work negatively. Just give them what they need and win their trust in your products and services. "All customers really want is a simple and quick solution to their problem."

Why-Your-Health-and-Fitness-Equipments-require-Service-Maintenance?

2011-10-14T16:18:00.0000000+05:30

Because if you run a Fitness or Gyming center, you must know that your equipments are worth it; only if you don’t follow the “fix it only when it stops working” approach. When someone buys fitness equipments, they are buying more than just equipments. Every sale is a promise to meet and exceed our customer's expectations, and also the promise of excellent equipment after-sales service.

After-Sales Service though critical is still a neglected or less thought about business process in the health & wellness industry and can be a major bottleneck to the growth if it continues to be neglected further.

Must-Know-if-you-are-Buying-a-Mobile-Phone-from-Outside-India

2011-10-03T15:09:00.0000000+05:30

Given a chance, don’t we usually feel tempted to buy a mobile phone from outside India? Our idea is that we will get it at a ‘cheaper’ price. But are we forgetting something very important? Know Ahead..

How well are you Leveraging Technology for Collaborating with Your Distribution Partners?

2011-09-19T16:18:00.0000000+05:30

Today’s business environment is driven by the evolution of technology. Large enterprises are gaining real competitive advantage by leveraging technology to collaborate with their different business units. With the pervasive advent of ERPs and software applications, things seem to change for the better. ERPs help companies to share information in a way that they replenish the experience of face-to-face meetings. Manufacturing is a fragmented business unit. Manufacturers have a huge sales channel ranging from C & F agents, Distributors, Sub-distributors, Dealers, Partners and Retailers. Therefore, they need a robust Distribution Management Software for an end-to-end collaboration and integration with their distribution Channels.

Today competition focus is not on product price and features but more on after sales services

2011-09-15T13:09:00.0000000+05:30

We have now stepped ahead from what was once a ‘perfect competition’ to the times of cut-throat competition. So far, manufacturers have tasted success with focus on two prime factors - Product Quality and Product Price. But in recent times, both consumerism and competition have donned new roles. Customers look for a variety of things. They have the option to choose from a combination of rich features + best quality + cost effectiveness + promise of unfailing after sales customer support. Remove any one module and customers have a fair chance to move to your competition.

Customer service is not an obligation to be fulfilled; rather it is a visionary thought process and way to lead the market by walking extra miles. Companies now realize that after sales customer service not only boosts their bottom line but also enhances their Brand reputation as a customer-faced company. They have recognized that every happy customer is their Brand Ambassador, a loyal customer, and a powerful but free source of sales promotion and marketing.

Service Lifecycle Resource Planning is Integral to effective Service Management Operations

2011-09-06T15:45:00.0000000+05:30

The ability to efficiently manage service lifecycle is imperative for the success of service businesses. And an effective Service Lifecycle Resource Planning helps define this success roadmap for service organizations. The focus of this article centers on how to use real-time data feeds to optimize People, Parts, Facilities, Logistics and partners; and mobilize service lifecycle resource planning in the best possible ways.

How to deal with revenue losses due to Moonlighting in the Service Industry?

2011-06-28T20:22:00.0000000+05:30

Apart from multiple pilferages in after-sales service operations, one common yet unattended problem is of Moonlighting. Although moonlighting is not considered to be ethical in the industry, yet it is a prevalent practice among service engineers. While Moonlighters discreetly indulge in a second job, after and sometimes even during their working hours, the companies that hire them have to suffer a substantial burn on their bottom-line.

Many companies, despite knowing about the pilferage and loss due to such moonlighting, struggle to prevent such practices. In this post, we would highlight the scenarios during which Moonlighting in service industry could be active and ways to deal with this malpractice.

How important is Secondary Sales Tracking for Over-the-Counter Products ?

2011-06-22T20:14:00.0000000+05:30

Foresight and planning are the two crucial keys for any business enterprise to keep sailing. Particularly for companies dealing in Over-The-Counter (OTC) products, getting a real-time view is essential for good sales, as the chances of alternate-product sale are high with OTC products. For the simple reason that the customer may have choices available from your competitor’s brands, it is imperative that your product is available in right quantity and at all counters, so that you don’t lose to your competition.

The precision in product forecasting creates momentum in business functioning and provides an opportunity for reality check for OTC manufacturers as to what worked last year, the gaps in production and distribution, and where the future market is headed.

Zed-Service A 360 Degree After-Sales Service Software Crosses 7 Million Service Calls

2011-06-01T17:37:00.0000000+05:30

Zed-Axis Technologies, a New Delhi, India based Software Development Company is pleased to announce the recent milestone accomplished by its flagship product Zed-Service™ (www.zed-service.in), which has successfully handled 7 million service calls in a span of less than 2 years.

Randomly tweaking the old warranty processes and tools causes operational mesh and revenue loss

2011-05-18T16:48:00.0000000+05:30

Warranty Management is a right opportunity to maximize customer service experience. Most of the best-run companies believe in automating warranty but often tend to take wrong steps towards such process automation. They bank upon making changes in their existing systems to cater to warranty processes and at the same time try to accomplish the entire warranty process rather perfectly. The irony however is that tweaking your existing applications/systems to suit service and warranty management requirements or building a home-grown tool is a non-standard and futile exercise. In the short-run, it may look to be an easy and cost effective alternative but it actually creates a mesh in the service operations and causes substantial revenue loss.

Increasing Market competitiveness by Streamlining Warranty Chain Processes

2011-05-13T18:36:00.0000000+05:30

In an effort to streamline warranty process at all levels, including - OEMs, Suppliers and third-party service providers, many companies are revising their business processes and adopting technology to better manage their product warranty. Many have understood that a comprehensive review of the entire warranty process includes repair operations, claims handling, forward and reverse logistics, and cost recovery processes. This requires the collation of data at one centralized platform. For this, the companies find Warranty Management Software as the right technology tool that streamlines warranty and claim processes. These softwares are integrated business intelligence solutions that have emerged as a handy tool in pioneering warranty management.

Gain a Winning Advantage by Creating a Strong and Integrated Sales Distribution Network

2011-05-13T16:51:00.0000000+05:30

The present day multi-channel sales & marketing impacts the sales structure, people and processes. Furthermore, the foray into vast geographical markets has more reliance on external (third-party) suppliers and service providers. While multi-channel marketing and sales creates various opportunities for Manufacturers, like reduced TTM (Time-to-market) and delegations of tasks; it can create problems concerning inconsistent performance across channels. Rather, most of the concepts surrounding the sales and distribution network are related to time and cost. Hence to gain a winning advantage, one needs to create a strong and integrated sales distribution network.

Revenue Leakage and Diminishing Brand Value from Poor Customer Service Management

2011-03-25T14:00:00.0000000+05:30

Nearly all industries in today’s hypercompetitive global marketplace require superior after-sales support and service. Offering quality products, good market reach and competitive pricing have long been accepted as “must-haves” for a successful brand. Superior after-sales is the new guru-mantra that not only helps in winning you best customer experience, but also adds to your bottom-line. Companies that invest in empowering their service management practices are the clear leaders in achieving customers’ continued loyalty.

Secondary and Tertiary Sales Data Are Goldmines for Manufacturers

2011-01-27T17:54:00.0000000+05:30

For any business enterprise, the key to success lies in foresight and taking informed decisions at the right time. This becomes possible with the accurate sales data at all distribution levels including Primary, Secondary and Tertiary. Absence of secondary and tertiary level sales data blurs the demand-supply graph and your rarely know which segment, region, and product mix have high and low market demands.

A robust Customer Sales CRM offers seamless visibility across channels and enables you to track sales force activity and gauze their individual performance, thus empowering you to take informed decisions on time, every time.

7 Strategic Things to Consider Before you Choose After-Sales Service Management CRM Solution

2011-01-13T13:42:00.0000000+05:30

Choosing the right after-sales Service Management Solution can be challenging; especially when multiple run-of-the-mill Customer Service Management providers fail to bridge the gap between business units, service channel, third-party service providers and end-customers. To help you manage your after-sales business processes effectively, this article focuses on 7 key strategies you should consider before choosing your service management solution.

Importance of Automating the Sales Channel Process

2010-12-22T16:47:00.0000000+05:30

Manual tracking of records, on spreadsheets, e-mails and phones may seem to be easier, but they are either too labor expensive, or sometimes just impossible. In business, time is money and automation helps you save both! It has thus become a strategic necessity in the competitive marketplace, and more and more companies are attempting to get on the bandwagon as soon as possible. Sales automation allows better communication and better management of primary, secondary and tertiary sales management, sales return management, warehouse stock management, target and forecast management, price protection management and many more useful sales analytics.

Challenges in Outsourcing After-Sales Service to Third-Party Service Providers

2010-12-16T20:07:00.0000000+05:30

After-sales service is built around the idea of dealing with customers after they have used the product/service. This aims at strengthening the customer relationship, and hence the decision of outsourcing after-sales service should be dealt with utmost caution. Are you outsourcing your after-sales to a support company? How do you leverage the benefits of outsourcing after-sales service? What are the challenges you can face while outsourcing after-sales to a service partner? Through this article, find out the challenges and benefits of outsourcing your post-sales support to a service & support outsourcing company, and analyze how you can avoid the pitfalls associated with it and streamline service management.

Zed-Service features in the Face-to-Face Section of My Mobile Magazine

2010-11-25T11:02:00.0000000+05:30

Building upon its story covered in the SEP 15 - OCT 14, 2010 edition about the poor after-sales service & support rendered by several mobile handset manufacturers, the recent edition of the magazine features how companies can provide better customer service using service center management & automation software. The customer service software offered by Zed-Axis – Zed-Service™ helps companies to track warranty, manage repairs, logistics, and most importantly to keep the customers informed about how soon service / repair shall be performed on their cell phones, and also when the handsets are ready to be collected back after repair. The feature includes the views of Mr. Joydeep Kalra, our Executive Director - Marketing and Business Development, about the future of after-sales service solutions, and the journey of Zed-Service™ from serving just one big brand, to several well known brands now like Sony Ericsson, Spice Mobiles, LAVA, Wynncom, Fly, Airfone and many more emerging mobile brands.

The Launch of Mobile Remittance Service in India

2010-11-24T11:49:00.0000000+05:30

So the next time you visit your nearest grocery store, you don’t have to struggle for change cash. Transferring money is now easy with the recently launched mobile remittance service in India. With 600 million mobile subscribers and 300 million bank accounts* in India, the current Deputy Governor of Reserve Bank opines that IMPS will change the “retail payment landscape” in India.

How to Run Effective Festive Season Schemes

2010-11-22T10:28:00.0000000+05:30

Apart from the merriment and socializing, Festive Seasons brings with it other very attractive factor- huge discounts, attractive schemes and offers. Be it New Year, Diwali, Halloween or Christmas, shopping at discounted prices become an intricate part of the festive seasons and adds much fun and colors to the festive mood. Most spenders avail maximum advantage of this period and shop till they drop!

Important Things to Consider for Warehouse Managers

2010-11-10T15:04:00.0000000+05:30

Managing inventory in a product supply chain can be very taxing. Warehouse Managers often face a hard time streamlining the goods, as inventory sitting can cost their business dearly in terms of cash flow. Rental space, insurance, taxes, safety measures can all contribute to the expense sheet in warehouse management. The manual process of receiving, handling, storing, packaging, moving and supervising the materials has to be streamlined in order to get a magnified picture of the inventory.

Is Optimizing Inventory a Big Challenge for Manufacturers and Service Managers ?

2010-11-10T13:58:00.0000000+05:30

Inventory Management is a rather broad and complex topic with manufacturers and service managers. A lot has already been discussed about it, but the classic question remains the same: Is optimizing inventory a big challenge for manufacturers? Quite often than not, the answer that we receive is “Yes”. With multiple processes for managing the inventory, and no standard structure, Inventory Management often sounds like an oxymoron.

What is it About After Sales Service that Bothers Most ?

2010-10-22T13:58:00.0000000+05:30

Does delivering efficient after-sales service give you jitters? Manufacturers from different sectors have witnessed glaring experiences of how after-sales processes have become a cost-center for them and marred their bottom line. They even grumble of loosing customer’s trust in them because they are unable to render them the support they actually need. Hence, when it comes to ineffective after-sales, your customers and company both are at the receiving end.

Importance of Visibility Over Tertiary Sales in FMCG Industry

2010-10-11T17:35:00.0000000+05:30

Even though the traditional mom and pop retail shops have been getting a lot of attention in recent times, it is the trend of Super Specialty Stores that is really taking off. The Specialty Stores promise big business to the FMCG companies, all thanks to the changing attitude of majority of consumers who prefer to shop from specialized stores like Reliance Food, Reliance Retail, Big Bazaar and Subhiksha, when compared to the stand-alone stores.

Importance of Monitoring Secondary Sales

2010-09-27T18:53:00.0000000+05:30

Multi-tier channel marketing involves more than one marketing intermediaries. The channel members of the Indirect marketing model constitutes functions as Collection of goods, Warehouse Management, Financing the goods, risk-taking ability, escalation of goods, payment collection, et al. Some food for thought here: with multi channels arises multiple responsibilities. They offer a great impact on your bottom-line but requires great deal of attention and management- the reason many companies rigorously use Secondary Sales Tracking Software to manage their sales.

Pitfalls in Warranty Management

2010-09-17T14:51:00.0000000+05:30

Warranty is an evidence of the manufacturer’s commitment of its product quality to customers. But it is sad that most companies pay very little attention to warranty management, thus missing opportunities for significant bottom-line savings, as well as increased business value through higher level of customer satisfaction. However, high-performance businesses treat warranty management as an asset that can create tangible shareholder value.

How well are you Managing Your Inventory?

2010-08-31T16:44:00.0000000+05:30

Selling goods in multiple channels means dealing with multi-channel inventory planning. It may at first sound exaggerated, but how well you plan and manage your inventory often determines your customer service level and profits. Right since the multichannel distribution was in its infancy, to a situation called NOW where it is the very need of the product-based companies, the guru mantra of inventory management has been just one: Streamlining and Managing Inventory.

Saving Cost on After-Sales Service - An Indirect Profit Stream

2010-07-28T15:46:00.0000000+05:30

Controlling inventory and spare parts with diversified manufacturing units and its regional & central warehouses, often becomes one of the measures in yielding returns. This is because after-sales business processes stock maintenance; repair management and account management are often managed by sales team, product line management and repair centers and not by the OEMs alone.

Importance of Service Management Software in Consumer Durable Industry

2010-05-28T16:24:00.0000000+05:30

Every business wants to grow fast as soon as recession is over. Service Management software can do gap analysis and reduce turn around time to glow every business brighter.

How Important is the After Sales Process in consumer durable industry?

2010-03-26T17:10:00.0000000+05:30

Have you experienced the pain a customer would feel on getting delayed services? The frustration when the customer executives say “It will still take time, ma’m” and your customer returns home agitated?

Happy Holi

2010-02-26T18:21:00.0000000+05:30

Bright Colors,Water balloons,

Splash it here, all Morning all Noon,

Enliven your Lives, Experience the Bliss

Holi has Arrived with all its Blitz!

Google Buzz At the first Glance

2010-02-11T12:29:00.0000000+05:30

The Buzz is now here- it’s right in your inbox! Google has launched a fortified social status feature in the social media foray. Just 2 days since the launch, and Google BUZZ has been “abuzz” among social networkers- I can already see status updates on Facebook and Orkut that reads, “Who has got Google 'BUZZ' in his/her mailbox? Anyone...?”

Hackers Beware Gmail Now Comes with Secured Encryption

2010-01-20T10:52:00.0000000+05:30

Are you a Gmail user? If yes, there is a happy news waiting to be heard. Google now offers its Gmail users a way to secure their emails.

Recession Gone By Software Companies in Delhi are now Recruiting Actively

2010-01-11T10:53:00.0000000+05:30

Goosebumps for the thrill of a phone interview, cries of “Oh!” on a “You have received a new Job Mail” mail alert, and surprisingly shivering on the job alert SMS were a chorus of many IT professionals. Yes, you read it right…it WERE. The present story is different- Many Software Companies, Delhi are on a recruiting spree these days…!

Software Company Delhi Growing Story of IT Parks in Delhi India for Software Companies

2010-01-07T16:17:00.0000000+05:30

Soon the world will be witnessing the emergence of an IT superpower: India. The Software Development Companies, India, have proved their virtue by generating quality web solutions; and up roared its emergence. The new development that supports this colossal boom is the establishment of IT Parks across the nation.

Web Design Trends in 2009

2010-01-07T12:57:00.0000000+05:30

2010 has knocked our doors, and here we are, all set to rock in this New Calendar Year. Trends change, and new ideas float in in every field and genre. Very similar to Fashion Designing, Interior Designing and Architecture, the trends in Web Designing industry keeps changing too.

Choosing OS Commerce Vs. Zen Cart Shopping Solution For Web Development

2009-12-22T11:33:00.0000000+05:30

Today, diverse shopping carts are being used by e-retail outlets to enhance their e-commerce and Web Development activities and offer a unique experience to its customers. There is an exhaustive list of Shopping Carts that include Magento, PrestaShop, CubeCart, OpenCart and StoreSprite. Two of the major open-source Shopping Carts that have attained high popularity in the recent years are OS Commerce and Zen Cart. Many Web Development service providers offer these two Shopping Cart Solutions at a very large scale. However, it is proven that Web Developers do not embrace a single Shopping Cart solution completely, because of the fear of obsolescence or lock-in.

HARD TIMES for AOL

2009-11-23T12:17:00.0000000+05:30

This recent AOL news reminds me of the economic pressures portrayed in Charles Dicken novel Hard Times. News is that AOL is exercising a new, volunteer employee-lay off program in which the company plans to lay off 2,500 of its staff.

How do you Cut Down Post Sales Operational Cost ?

2009-11-20T17:13:00.0000000+05:30

In the severe economic times, when the business is limited and expenses surmount, entrepreneurs look for ways to save money at every sales step. In the process, they focus all their energies on getting more business to maximize ROI. This is but half-truth.

Statistics are now Easier to find with Google Private Data

2009-11-17T17:15:00.0000000+05:30

Innovations never take a back seat at Google! Google brainies have integrated new Private Data feature to its search result. World Bank has released an API for its data and Google was quick to integrate it into their search result and make statistics easier to find!

Geo Targeted Web site Design

2009-11-02T14:48:00.0000000+05:30

The phrase might not be very familiar in the Web Design industry, but Geo Targeted Web site Design is the new emerging trend that targets an audience belonging to a specific region or geographical area.

Content Management System for Your Web Design

2009-10-29T12:04:00.0000000+05:30

CMS provide you the power to manage your website with minimum programmers interfere! Use CMS to make your website easy to upgrade by yourself.

Repair Management Software Helps to Measure Repairs actual Turn-Around Time

2009-10-28T16:19:00.0000000+05:30

Online Repair Management System is lately being used by manufacturers who prefer an automated and streamlined way to measure the repair turn-around time. It often gets difficult to find a system that offers optimum functionality and meets all business needs. In this blog, we would list few must-have elements to look for in a Repair Management Software / Application.

Energy Management Software Provide Real Time Energy Management

2009-09-29T13:16:00.0000000+05:30

Energy Management Software is the greatest ways to reduce cost and become more environmental-friendly in today’s business environment. Energy Management Softwares provide real-time energy management that enables you to make informed decisions to reduce your energy consumption and increase energy savings quickly and easily.

Celebrating 40 Years Successful Journey of the Internet

2009-09-22T14:45:00.0000000+05:30

It scares me to think how miserable my life would have been if Internet was not there! I get jitters to think of my days without google, mails, chats, video conferencing and facebook!

Cloud Computing - An IT Revolution

2009-09-11T01:24:00.0000000+05:30

Cloud Computing may sound something related to Computation or some fast calculation or may sound funny as Computation on Clouds/ for clouds etc. However, this is the time when we should come down from that Cloud to this CLOUD.. It will sound surprising that this concept is actually a business model adopted by companies which is now gaining attention. In simple words it is the strategy / Business Model wherein you just pay for what you use.

How a Repair Management System Helps Manufacturers

2009-09-09T16:40:00.0000000+05:30

Simply launching the best product in the market would not earn long-term benefits for the manufacturer. In order to achieve recognition for its products, a manufacturer need necessarily offer a strong post-sales support to the end-customers. This may include AMC support, Query handling on IVR Calls, 24*7 email support, online repair management applications etc.

Microsoft Bing Makes a Bang

2009-06-05T12:01:00.0000000+05:30

Bing is the new voice of Search! Microsoft’s much talked of search engine Bing is fully operational now. The search engine has been happily embraced by everyone and is expected to provide a unique search experience to its users. Bing is said to be a replacement of Windows Live Search, which was not as successful or powerful as Google or Yahoo!. With the spirit of vying the competition that is practically led by Google, Bing has come up with a couple of specialized features.

Web Development Mechanism

2009-01-02T16:42:00.0000000+05:30

The term web development refers to the mechanism of creating or developing websites and web applications. Web development is about creating the soul of a body that everyone views and interacts with. The web development industry has been progressing leaps and bounds with a great raise in the B2B and B2C applications and websites.

Tips on Web Design

2009-01-02T16:38:00.0000000+05:30

Getting a website designed for personal or professional reasons, your website has got to have your stamp on it. The visitors should instantly know the purpose of the website design and the message to be sent across to your target audience.

Web Design Vs Traditional Advertising

2008-10-30T15:57:00.0000000+05:30

The era of digital globalization has arrived with the outbreak of online advertising and its growing requirements. Web design has grown with the age of this online revolution of ecommerce. And so has the need to make it more visible through internet advertising that is invincible parts of making the right thing reach the right set of people.

Digital Media Agencies

2008-10-07T17:15:00.0000000+05:30

FEW people outside the marketing industry will have heard of TBG London, an internet advertising agency headed by 28-year-old Simon Mansell. Yet with clients such as American Express and Marks & Spencer, TBG has enjoyed rapid growth, bringing it to the attention of WPP, the marketing giant headed by Sir Martin Sorrell.

Quality cost Analysis Benefits and Risks

2008-10-07T12:22:00.0000000+05:30

Quality cost is the sum of all costs a company invests into the release of a quality product. When developing a software product, there are four types of quality costs: prevention costs, appraisal costs, internal failure costs, and external failure costs.

Software Test Metrics

2008-10-07T11:44:00.0000000+05:30

Metrics are the means by which the software quality can be measured; they give you confidence in the product. You may consider these product management indicators, which can be either quantitative or qualitative. They are typically the providers of the visibility you need.

Context driven information for Bug Reports

2008-10-07T11:39:00.0000000+05:30

Bug reports used to capture what is the problem with the system familiar to the user (tester) who reported the same. People spend very less time to capture all the details required and there are many reasons for the same. Some of the Reasons people quote here.

Performance Testing

2008-10-07T11:26:00.0000000+05:30

The goal of performance testing is not to find bugs, but to eliminate bottlenecks and establish a baseline for future regression testing. To conduct performance testing is to engage in a carefully controlled process of measurement and analysis. Ideally, the software under test is already stable enough so that this process can proceed smoothly.

CSS Hacks Using Browser Specific Selectors

2008-09-30T11:48:00.0000000+05:30

Earlier, the main problem with the CSS has been lack of browser support. CSS Browser Selector gives us the ability to write specific CSS code for each operating system and each browser. To send different CSS rules to IE, we can use the child selector command, which IE can’t recognize. The child selector command involves two elements, one of which is the child of the other. So, html>body refers to the child, body, contained within the parent, html.

VerificationValidation Model

2008-09-29T15:19:00.0000000+05:30

The objective of Verification & Validation is that it assures that our software application meets user's needs. Both are the testing processes but the difference between Verification & Validation is that In Verification we focus on process testing and in Validation we focus on the Product testing. After completing Verification process, the Validation process starts.

Second Generation of Web

2008-09-26T15:25:00.0000000+05:30

Web 2.0 stands for the Second Generation of World wide Web. The phrase Web 2.0 was coined by O'Reilly Media (a publisher of computer literature) in 2004. Previously World Wide Web was a collection of websites but now it is a completed computing platform serving web applications to end users and the main trend is to replace desktop computer applications and put them on the web for users that's why Web 2.0 is going to be source, media and platform for many purposes.

Concentrate on the UI Testing

2008-09-25T16:34:00.0000000+05:30

Because

(First Impression is the Last impression)

People run behind attractive things, go anywhere, but only those things are successful which have the combination of attraction and quality. Same rule follows in our software industry, if your software has attraction and quality then customer will follow you. Now you people will be thinking about the USP of software and the most appealing USP is “USER INTERFACE” (UI).

Globalization Testing

2008-09-25T11:53:00.0000000+05:30

Globalization testing is a method to find out the problems in application design that could be possibly be taken to a level of globalization. Globalization testing assures you of the fact that it supports international platforms, with appropriate codes that are able to handle the changes in environment without crashing the functionality. Globalization testing tests functionality of the product in any culture/locale settings with every type of international input possible.

SEO for Better Rankings

2008-09-22T16:14:00.0000000+05:30

SEO (Search engine optimization), is the process of making our website to appear higher in search engine results pages. Page rankings depends on a number of factors, search engines evaluate our website’s relevance and readability before passing on it a position or ranking on the search engine results page. The more relevance the search engines determine our website has for a given search, the higher the website will rank. SEO is the art of getting a website to work optimally with search engines like Google, Yahoo, MSN etc.

Importance of Web Usability

2008-09-22T12:42:00.0000000+05:30

Usability in website means that there should be a user centric way of doing things in website design process. Usability should not be an afterthought. Testing and fixing a website after it has been built is useless and not likely to produce good results.

Advantages of planning usability into our website will result in increased customer satisfaction, efficiency, success, and completion along with reduced long-term development, training and support costs.

Magical Steps Behind Software Testing

2008-09-22T11:49:00.0000000+05:30

These days where every industry are facing lot of competition against its products or application, only those companies could survive in this market, that offer safe, secure and quality product or application to customer. There are some magical steps behind to develop quality product or application. Just follow these steps and deliver a quality product to your customer. Take a one step further with the following steps and be a preferred choice of your target customers:

Using CSS Sprite in Web Pages

2008-09-18T12:58:00.0000000+05:30

A CSS sprite is a technique to create a single image file that contains all the images laid out in a grid, requiring only a single image and only a single server call. It is a technique to decrease the number of HTTP requests made for image resources referenced by our site. It can be very effective for improving website performance, particularly in situations where many small images, such as menu icons, are used. CSS property “ background-position” can be used to shift the visible area of the combined image. This technique has also been used on the Yahoo! home page.

What is JavaScript

2008-09-18T11:55:00.0000000+05:30

JavaScript is a scripting language. It is a trademark of Sun Microsystems. The main use of JavaScript is to interact with HTML that provides HTML a programming tool. Its looks like JAVA but it is more easy and flexible than JAVA. JavaScript uses prototypes instead of classes for defining object properties. It also supports most of the current browsers. It is a client side language. You can validate text fields, disable buttons, validate forms, or change the background color and many more with your page.

Risk Management in Software Development

2008-09-17T17:22:00.0000000+05:30

Software Testing is critical phase of any software development project. Developers and testers must ensure that the new developed Application/Product meets the requirements of the customer and products are reliable and able to operate consistently to the laymen under any circumstances.

Bug Tracking Tools

2008-09-17T11:58:00.0000000+05:30

Bug Tracking tool is a utility to file out the bugs during application testing. This tool helps to file out and view bugs that appear during the software life cycle. This tool is basically used by Testers and Developers. Testers test the application and report the bugs using bug tracking tools and Developers view and then resolve those bugs with appropriate resolution status. Bug tracking tool is a very easy and useful way to track the application bugs.

Ajax for Quick Responsive Websites

2008-09-16T17:04:00.0000000+05:30

Ajax is a term that refers to the use of a group of technologies together. Earlier web applications submit user completed forms to a web server and the web server responds by sending a web page back. This makes applications run more slowly and awkwardly than their native counterparts.

Software Testing from a Tester's View

2008-09-16T16:12:00.0000000+05:30

Software Testing Practices Software Testing is a process to detect or uncover the defect in particular Software under specified circumstances. No one can claim that this application is totally bug free. But with following the process of testing you can be assured it that this application is bug free under these circumstances (According to client specification). During the beginning of software evolution, main focus of industry was only coding. Industries used to focus a lot on the coding in Software Development Process.

JavaScript for Interactive Web Pages

2008-09-15T16:40:00.0000000+05:30

JavaScript is an object based scripting language created for developing Internet applications. We can develop server applications or client applications with JavaScript. We can also embed JavaScript code in Web pages, which are written in HTML (Hypertext Markup Language). JavaScript is an extension to HTML that helps us create more sophisticated Web pages than we ever could with HTML alone.

Using Web Standards in Web Pages

2008-09-11T15:02:00.0000000+05:30

WWW is a common space where users can share information to work together, play, and socialize. But in this period of tremendous growth, the Web needs guidance to realize its full potential. Web standards provide the necessary guidance and help to ensure that everyone has access to the information we are providing, and also make web development faster and more enjoyable.

Structuring Web Pages Using XHTML

2008-09-09T14:27:00.0000000+05:30

XHTML (Extensible Hypertext Markup Language) is similar to HTML. If anyone knows how to create Web Pages using HTML, then he already knows most of what he needs to know about creating Web pages using XHTML. Although HTML can define both the appearance and the structure of a Web page, XHTML defines the structure of a Web page while relying on other technologies, such as CSS (Cascading Style Sheets), to state the formatting information. XHTML is a markup language like HTML, but was made to conform to the XML standard.

Beware of Phishing

2008-09-08T14:36:00.0000000+05:30

What is Phishing? Now a days it is known to send an email to user falsely claiming to be an established company in an attempt to get user’s private information that will be used to spy in future without user knowledge. The email is basically directed towards you to click on a link that is directed to a website and prompt you to update your personal information. The linked website is the exact actual copy of the company website claimed over the net

Blogging and Related Definitions

2008-09-02T11:43:00.0000000+05:30

Blog is short form of "weblog". In other words it refers to an online diary which can subscribe and can be organized into categories. Blog is similar to an empty ebook on which we can write anything, can add pictures, images, audio, videos and can take the comments from people's all over the web and make us popular over the Internet.

Understanding Search Engine Optimization

2008-08-26T11:35:00.0000000+05:30

Search engine optimization (SEO) is the process of improving the page ranking, listing of the website and traffic to a website from search engines way of search results from specific keywords, Meta tags and titles.

CSS Hacks in IE and Other Browsers

2008-08-23T11:32:00.0000000+05:30

CSS hacks are one of the most popular tricks used in today's web2.0 time. This CSS hacks is mainly use for web pages to view the exact format in all latest and old browsers. The main use behind using these tricks is all browsers take padding - margins differently and to make it equal for all browsers we use CSS Hacks.

Outlook Express Deleted Folder Recovery

2008-08-20T14:43:00.0000000+05:30

Let’s start with outlook express deleted folder recovery.You don’t need any kind of software for to recover your deleted files. All you need is to follow few simple steps for this: For e.g. you were working on outlook express and by mistake you have deleted folder containing your important emails. To Do: First make an attempt to search your folder in the deleted items. If you find the folder existing move from deleted items. And incase the folder is not present there in deleted items, just calm down and follow the following steps:

Outsource Web Design

2008-08-18T13:29:00.0000000+05:30

Outsourcing web design to India has become a global phenomenon with rise of skilled work force and cost effective web design solutions. Web design in the developed countries costs more because of increased labor and over head costs. That’s why India has been highlighted as the most prominent destination for outsourcing web services in India including both the design and development.

Custom Software Development

2008-08-04T12:26:00.0000000+05:30

The verdict is out and it is very clear these days that “Customer is the King”. Customer satisfaction is the prime objective of all the growing as well as established business houses and IT organizations. Custom software development refers to tailoring your product/software according the customer’s requirement. Each SME and large scale organization is looking to leverage the custom software development for its quick growth by automating certain crucial processes.

Secrets to a successful Web Design

2008-08-04T12:24:00.0000000+05:30

The aim of a website design company is to create a user friendly website with an appealing design. The biggest challenge in creating a ‘user friendly’ website is that you have to create an easy navigation maintaining the brand image.

A website solutions provider can create a beautifully designed as well as a satisfactory website by concentrating on three most important factors of web design.

Web Design - Some Important Aspects

2008-08-04T12:22:00.0000000+05:30

A website design combines various elements to make the website successful. The websites serve the purpose of bridging the gap between a company and its target audience online. And online medium has become one of the most important ways to communicate a brand or a product to the audience with high dependency on the internet. Thus it takes just more then one aspects of a website to work up on and develop an actually satisfactory website for the users as well as the owners.