You might be asking this question many a time to your service team members and still remaining puzzled, looking for an answer which you may buy and move forward. Situation looks bizarre but it is the truth. While your team members may not be wholly responsible, there are common industry perceptions and convictions which prevail over their mind and ultimately make them indecisive. Some of them which most of us can recall in a flash of moments include service is a liability, service is an unwanted cost center, service should be a profit center, service is a neglected function, service professionals are not at par with the sales professionals, service is the last priority, service should not be offered to the customers, so on and so forth..

With several companies coming in with similar kind of products and services, it gets difficult for them to mark a distinctive place. One surest way of making a niche is to offer excellent customer service, right? Sure it is. Only if we understand well what constitutes excellent customer service and where do we draw a line.

Today, customers just require to be heard properly and their problems resolved in time. If you can create that feeling, your customers would stay with you for long and also be your brand champions. Stop trying to delight your customers by thousand different obsessive ways. It may work negatively. Just give them what they need and win their trust in your products and services. "All customers really want is a simple and quick solution to their problem."

Because if you run a Fitness or Gyming center, you must know that your equipments are worth it; only if you don’t follow the “fix it only when it stops working” approach. When someone buys fitness equipments, they are buying more than just equipments. Every sale is a promise to meet and exceed our customer's expectations, and also the promise of excellent equipment after-sales service.

After-Sales Service though critical is still a neglected or less thought about business process in the health & wellness industry and can be a major bottleneck to the growth if it continues to be neglected further.

Given a chance, don’t we usually feel tempted to buy a mobile phone from outside India? Our idea is that we will get it at a ‘cheaper’ price. But are we forgetting something very important? Know Ahead..

Today’s business environment is driven by the evolution of technology. Large enterprises are gaining real competitive advantage by leveraging technology to collaborate with their different business units. With the pervasive advent of ERPs and software applications, things seem to change for the better. ERPs help companies to share information in a way that they replenish the experience of face-to-face meetings. Manufacturing is a fragmented business unit. Manufacturers have a huge sales channel ranging from C & F agents, Distributors, Sub-distributors, Dealers, Partners and Retailers. Therefore, they need a robust Distribution Management Software for an end-to-end collaboration and integration with their distribution Channels.