The manufacturer’s brand success is directly proportionate to the customer’s satisfaction level. The more the customer is satisfied, more credibility the manufacturer gains; and more annoyed the customer gets from the post sales service, more negative publicity erupts for the manufacturer.

Simply launching the best product in the market would not earn long-term benefits for the manufacturer. In order to achieve recognition for its products, a manufacturer need necessarily offer a strong post-sales support to the end-customers. This may include AMC support, Query handling on IVR Calls, 24*7 email support, online repair management applications, etc. The online repair management applications among all are being preferred by many organizations that pride themselves in offering the highest quality of service to their customers.

But Why an online application?

You may ask, why an online application for repair management? The manufacturers have accredited repair and grievance centers where customers bump in with their faulty product. The manufacturers hire these service centers for the support they render to the customers.

>> But, how would they get to know the number of cases received and resolved by the service center engineers today, yesterday, last week or last month?

>> How would you improve the turn-around time for repair orders?

>> How would you make your repair operations more profitable?

>> How would you manage back-ordered parts?

>> How quickly can you generate a repair estimate?

With multiple service and repair centers, a manual check seems an infeasible idea. The need for a Repair Management System becomes handy here.

Nothing gets more convenient for the manufacturer when he is able to view the status of the repair or open and closed calls via an online application. An Online Repair Management Application is a special software that helps to keep track of the repair status and customer accounts. A repair solution helps the manufacturers to meet the post-sales challenges and improve customer satisfaction and make better future product plans.